At www.onlinecatholicshop.com customer satisfaction is our priority. However, due to the nature of digital products, we maintain specific guidelines for returns and refunds. Please review our policy below: 1. Digital Product Nature All our products are digital and delivered electronically. Once a product is purchased and downloaded, it is considered used and cannot be returned. 2. Refund Eligibility We provide refunds in the following scenarios: � Technical Issues: If the product fails to download or access due to technical errors beyond the customer�s control. � Defective Product: If the digital product is defective, corrupted, or incomplete. Refund requests for these issues must be submitted within 1 day of purchase. Proof of the issue (e.g., screenshots or error messages) may be required. 3. Non-Refundable Circumstances Refunds will not be issued in the following cases: � Change of mind after purchase. � Incorrect purchase made by the customer. � Issues caused by third-party software or hardware incompatibilities. 4. How to Request a Refund To request a refund, contact our support team at cholyqueen@gmail.com with: � Your order number. � A detailed description of the issue. We aim to resolve all refund requests within 2 days. 5. Exceptions and Discretionary Cases In rare circumstances, we may provide refunds for reasons not listed above. These are handled on a case-by-case basis and at the discretion of www.onlinecatholicshop.com 6. Policy Updates This policy may be updated periodically. Please refer to the most recent version before making a purchase.